Frequently Asked Questions
What is your Return Policy?
Due to the nature of our products there are no returns or exchanges, but please contact us at info@shopequallove.com if you have any problems with your order. Read our Return Policy to learn more.
What are the shipping options?
For Puerto Rico residents we have a pick-up option available in San Juan. We also have shipping available for Puerto Rico, and U.S.A.
When will I receive my order?
*Orders are processed between 1 - 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped with the package tracking information or with pick-up instructions.
High volume of orders may cause a delay in your order or that you receive your order divided in different packages as the products become available.
What do I do if I never receive my order?
Please contact us at info@shopequallove.com.
What do I do if I receive a damaged product?
If you receive a damaged or defective product it must be returned within 5 calendar days after the product has been received. Please contact us before sending an item and for further instructions at info@shopequallove.com. Read our Return Policy to learn more.
How do I make changes to an order?
Due to the nature of our products there are no returns or exchanges, but please contact us immediately at info@shopequallove.com if you have any problems with your order. There are no returns or exchanges for gift cards. Read our Return Policy to learn more.
Where and how are =LOVE products made?
=LOVE is handmade and manufactured in Puerto Rico by 3500-PR, LLC in Caguas, Puerto Rico.
How do I contact you if I do not find the answer to my questions here?
If you wish to report any situation regarding the quality or use of our products, please email us at feedback@shopequallove.com, For any other questions, please email us at info@shopequallove.com.