Free shipping on all orders over $30.00 for U.S.A. and Puerto Rico
Frequently Asked Questions
What is your Return Policy?
Due to the nature of our products there are no returns or exchanges, but please contact us at firstname.lastname@example.org if you have any problems with your order. Read our Return Policy to learn more.
What are the shipping options?
For Puerto Rico residents we have a pick-up option available in San Juan. We also have shipping available for Puerto Rico, U.S.A, and worldwide.
When will I receive my order?
*AfterMay and June, 2022 orders are processed between 5 - 15 business days after receiving your order confirmation email. You will receive another notification when your order has shipped with the package tracking information or with pick-up instructions.
COVID has caused a decrease in the availability of the ingredients, supplies, and materials which has affected our manufacturing process. This and high volume of orders may cause a delay in your order or that you receive your order divided in different packages as the products become available.
What do I do if I never receive my order?
Please contact us at email@example.com.
What do I do if I receive a damaged product?
If you receive a damaged or defective product it must be returned within 5 calendar days after the product has been received. Please contact us before sending an item and for further instructions at firstname.lastname@example.org. Read our Return Policy to learn more.
How do I make changes to an order?
Due to the nature of our products there are no returns or exchanges, but please contact us immediately at email@example.com if you have any problems with your order. There are no returns or exchanges for gift cards. Read our Return Policy to learn more.
Where and how are =LOVE products made?
=LOVE is handmade and manufactured in Guaynabo, Puerto Rico by Purple Star Products, Inc.
How do I contact you if I do not find the answer to my questions here?
For any other questions, please email us at firstname.lastname@example.org.