Frequently Asked Questions
What is your Return Policy?
Due to the nature of our products there are no returns or exchanges, but please contact us at firstname.lastname@example.org if you have any problems with your order. Read our Return Policy to learn more.
What are the shipping options?
For Puerto Rico residents we have a pick-up option available in San Juan. We also have shipping available for Puerto Rico, U.S.A, and worldwide.
When will I receive my order?
*AfterMay and June, 2022 orders are processed between 5 - 15 business days after receiving your order confirmation email. You will receive another notification when your order has shipped with the package tracking information or with pick-up instructions.
COVID has caused a decrease in the availability of the ingredients, supplies, and materials which has affected our manufacturing process. This and high volume of orders may cause a delay in your order or that you receive your order divided in different packages as the products become available.
What do I do if I never receive my order?
Please contact us at email@example.com.
What do I do if I receive a damaged product?
If you receive a damaged or defective product it must be returned within 5 calendar days after the product has been received. Please contact us before sending an item and for further instructions at firstname.lastname@example.org. Read our Return Policy to learn more.
How do I make changes to an order?
Due to the nature of our products there are no returns or exchanges, but please contact us immediately at email@example.com if you have any problems with your order. There are no returns or exchanges for gift cards. Read our Return Policy to learn more.
Where and how are =LOVE products made?
=LOVE is handmade and manufactured in Guaynabo, Puerto Rico by Purple Star Products, Inc.
How do I contact you if I do not find the answer to my questions here?
For any other questions, please email us at firstname.lastname@example.org.